Refund policy

Return & Refund Policy

Last Updated: August 18, 2026

At Virelia, customer satisfaction is important to us. We want you to feel confident when shopping with us, which is why we offer free returns and refunds within 30 days of receiving your order, subject to the conditions outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be:

Unused and unworn
In its original condition
Free from damage, stains, odors, or signs of use
Returned with original packaging where reasonably possible

For hygiene and safety reasons, certain products may not be eligible for return if they have been worn, used, altered, or otherwise compromised.

2. Free Returns

Virelia provides free returns for eligible orders within the 30-day return period.

Before returning an item, please contact our customer support team at:

support@virelia45.store

Do not send an item back to the business address unless our customer service team has provided return instructions.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs or video showing the item and relevant packaging, when applicable

We will review the information and work with you to determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.

4. Refund Process

Once your return is received and reviewed, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit card provider, payment processor, or other financial institution.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.

6. Exchanges

If you would like to exchange an item, please contact us at support@virelia45.store.

Depending on product availability and the circumstances of the request, we may process an exchange or recommend returning the original item and placing a new order.

7. Return Time Limit

Return requests must be submitted within 30 days of delivery.

Returns requested after this period may not be accepted unless otherwise required by applicable law.

8. Refund Exceptions

Refunds may be limited or denied where an item has been intentionally damaged, substantially used, altered, or returned outside the applicable return period.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.