Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At Virelia, we want your shopping experience to be simple and convenient. We offer free worldwide shipping on eligible orders.

1. Free Worldwide Shipping

Virelia currently offers free shipping worldwide.

There is no additional standard shipping charge added to eligible orders at checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This timeframe is an estimate and is not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier, customs procedures, local postal services, weather, holidays, and other circumstances.

3. Order Processing

Orders are processed after payment has been successfully received.

Processing time may vary depending on order volume, product availability, weekends, holidays, and other operational circumstances.

Once your order has been processed and shipped, applicable tracking information may be provided when available.

4. Tracking Information

When tracking information is available, it may be sent to the email address associated with your order.

Please allow some time for tracking information to become active after shipment.

Tracking updates may occasionally be delayed while an order is being transferred between shipping facilities or carriers.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

Full name
Street address
Apartment, suite, or unit number
City
State or province
Postal code
Country
Contact information

Virelia cannot guarantee delivery to an incorrect or incomplete address provided by the customer.

6. International Shipping

Because we ship internationally, some orders may be subject to customs inspection, import requirements, duties, taxes, or other procedures imposed by the destination country.

Any applicable customs duties, import taxes, or fees imposed by local authorities are generally the responsibility of the recipient unless otherwise required by applicable law.

7. Shipping Delays

While we work with shipping providers to support timely delivery, delays can occur due to circumstances outside our reasonable control.

Examples include:

Severe weather
Natural disasters
Customs delays
Carrier disruptions
Public holidays
Incorrect address information
Transportation interruptions
High seasonal shipping volumes

Such delays do not automatically qualify as a shipping failure.

8. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local delivery carrier.

If the package remains missing, contact us at:

support@virelia45.store

Please include your order number and tracking information so we can review the situation.